At Magalies Citrus, we are committed to delivering high-quality products and dependable service. However, we understand that concerns or complaints may occasionally arise. This page allows you to submit a complaint or raise a concern so that our team can investigate the matter and respond appropriately.
We value customer feedback and take all complaints seriously, as they help us improve our products and processes.
If you need to raise a concern or submit a complaint, please use the contact details below or complete the complaints form on this page.
Magaliesberg Citrus Company (Pty) Ltd
Head Office
Tel: +27 12 256 9000
Email: info@magaliescitrus.co.za
Complaints can be submitted directly using the form provided on this page. Please ensure that all relevant fields are completed as accurately as possible. Providing product and purchase information will assist our team in investigating the matter efficiently.
Once submitted, your complaint will be forwarded to the appropriate department for review.
After a complaint is received, it is assessed by the relevant team within Magalies Citrus. The information provided is reviewed, and further investigation may be conducted where required.
If additional details are needed, a member of our team may contact you using the contact information supplied. We aim to address all complaints fairly, professionally and as efficiently as possible.
At Magalies Citrus, we value transparency, accountability and continuous improvement. All complaints are treated with care and handled in line with our internal quality and customer service procedures.
We appreciate your trust in our brand and remain committed to improving our products and services based on customer feedback.
Please complete the form below to submit your complaint. Providing clear and accurate information will help us assist you more effectively.
All complaints are treated confidentially.